Quality Approach’s integrated method and comprehensive services allow you to align customer perception with company expectations. We deliveractionable results pinpointing areas leading to increased revenue opportunities. We help you to uncover company-wide behavior patterns and improve employee effectiveness, which will result in increased sales and customer retention.

Anonymous Evaluations

  • Mystery Shopping
  • Telephone Mystery Shopping
  • Customer Service
  • Call Center Monitoring
  • Compliance – Internal/External
  • Presentation of Promotional Materials

Call Center

  • Teleservice Offerings – Inbound/Outbound
  • Sales/Retention
  • Fund Raising/Membership Campaigns
  • Database Clean-Up

Frontline and Management Training

  • Communication Basics and Sales Skills
  • Immediate Gratification and Rewards
  • Instant Training
  • Coaching/Feedback

Customer Service Surveys

  • Web Surveys/IVR Surveys
  • Merchandise/Image Audits
  • Promotional/Display Audits

Competitive Evaluations

  • Price Audits
  • Product/Service Audits
  • Mystery Shops

Business Services

  • Product Liquidation
  • Event Planning